Goodluck!
Click the button below to start.
Question 1 of 8
Which of the following is a primary intent of ISO 9001?
Ticking boxes.
Producing documents, policies and procedures
Managing customer satisfaction.
Conducting internal audits.
Question 2 of 8
What is the job of your Quality Management System?
To make you more money.
To improve your organisations documented policies.
To get you more customers.
To manage customer satisfaction.
Question 3 of 8
What is the best measure for a Quality Management System?
How likely a customer is to refer you.
How much more profit you make at the end of the year.
How many new customers you get at the end of the year.
How many new documents, policies and procedures you have.
Question 4 of 8
How do you ensure you deliver your promises to your customer?
Feedback from customers via a survey.
Your management system.
Feedback from your team.
By always changing your promises to customers.
Question 5 of 8
What new focus is there in the ISO 9001 version 2015 quality management system standard?
More documented policies and procedures.
Less documented policies and procedures.
Preventing human error.
Documenting human error.
Question 6 of 8
What's the opposite to the outcome of a Quality Management System?
Customers feel happy.
Customers feel joy.
Customers feel love.
None of the above.
Question 7 of 8
What's a common cause for non-conformances?
Poor communication.
Poor management.
Bad service.
Bad customers.
Question 8 of 8
Out of the two, what outcome do we at Best Practice focus on?
Massive changes and to keep changing.
Regular incremental improvements.