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Question 1 of 11
Does ISO 9001:2015 say you have to have lots of documented policies and procedures?
Yes
No
Question 2 of 11
What does ISO 9001:2015 get blamed for?
Being too much work
Not having enough paper work
Your interested parties requirements or regulations
Creating requirements for your interested parties or stakeholders
Question 3 of 11
"We do this because this is what our customer expects" should be told to who?
Your customer
Your potential customer
Your suppliers
People in your organisation
Question 4 of 11
Filling out a form is the only way to prove that you've done something?
Question 5 of 11
Which of the following is a type of record?
Videos
Photos
Audio recordings
Forms
Question 6 of 11
Should senior management focus only on the profit of the company?
Question 7 of 11
Your senior management should be leaders who?
Inspire to deliver amazing service to a customer
Inspire to have amazing customers
Deliver inspiring customers to employees
Inspire profit and deliver customers
Question 8 of 11
How long do you have to keep records for?
7 years
You don't have to keep records
Only keep records you like
Keep the ability to prove that something happened
Question 9 of 11
What can you ask yourself to determine what types of records you must keep?
Who's the stakeholder, what's the record, how long do they want it kept for
Do I enjoy keeping this record
Does this record result in profit for the organisation
Will a stakeholder notice if I don't keep this record
Question 10 of 11
How can you help the people in your organisation read your procedures?
Create more procedures with more written words
Create procedures in an audio visual format
Create a cook book with your procedures
Create procedures with less written word
Question 11 of 11
What can you do if people don't get on board with your quality management system?
Fire them
Hire more people who do to begin with
Exclude them from the quality management system
Work harder on explaining why it's a good idea