Coaching Masterclass
Best Practice Internal Business Coaching
Best Practice offers world-class training courses online
From Good Manager to Great Leader
Take the next step in your career
We know you can make a meaningful impact on your team. We know when you're mentoring a team you need a desire to influence others and the skills to effectively coach. You already have a desire to influence others and whether you're starting out or scaling up, you will have our support to gain the necessary skills to coach you into the leader your team needs.
This self-paced 10-week course will provide you with the skills to become a great coach but more importantly, a better version of yourself.
Who Should Enrol?
- Newly appointed Managers or Team Leaders
- Managers with less than 5 years of experience
- Experienced team members wanting to gain coaching and managerial skills
- Assessors looking to level up as a mentor or business coach
What We Will Cover
- Emotional Control and Interpretation
- Professionalism and Business Etiquette
- Corporate Desirable Culture
- Setting Goals and Self Improvement
- Five Star Customer Service Mindset
- Coaching with a Customer Focus
- Prevention of Conflict, Conflict De-escalation, Resolution
- Advanced Client Management and Key Accounts
- Signs to Recognise Disappointed Clients
- Understanding Coaching
- Principles of Coaching
- Advanced Logistics, Planning and Management of a Team
- What Separates Exceptional Coaching from Just Good?
- Speaking to Executives
- Reporting, Follow Up, Ongoing Meetings
- Managing Up and Managing Down
- Difficult Conversations - Critical, Legal or Sensitive Issues
- Inspiring Coaching Principles
- Inspiring Change - Change Management Techniques
- Communication During Times of Change
- Managing Change in Yourself
- Passion and Lifelong Learning
- Personal High-Performance Habits
- Work-Life Balance
Preview This Course
Course Modules
Module 1
- Understand the best way to behave and present the best ‘you’
- Learn the Best Practice tips and tricks to improve your well being
- Learn techniques to handle tasks, stress, and emotions
- Find your ‘why’ and apply it to being an assessor/coach
Module 2
- Understand what 5-star customer service is and how to implement it
- Learn why customer service is the most important thing in a business
- Learn techniques to manage tricky situations and demanding clients
- Learn the importance of taking responsibility for your actions
Module 3
- Understand what coaching is and the best ways to try it
- Learn tips and tricks to implement that will make coaching easier
- Learn techniques to manage human interactions & your state of being
- Understand how to raise issues and improvements effectively
Module 4
- Understand how to inspire clients to make changes and improve
- Learn tips and tricks to make improvement fun and fruitful
- Learn techniques to improve yourself and make big personal change
- Understand how to keep the learning journey alive every day!
Presented by Sarah Long
Sarah Long, Head of High Performance at Best Practice, has over 20 years of experience managing teams and coaching high performance employees. Sarah is extremely passionate about helping organisations and individuals improve and reach their full potential. Join Sarah on your personal development journey!
